Terms of Service

These Terms of Service (“Terms”) govern access to and use of the OpenClaro platform, website, and modules (collectively, the “Service”), provided by OpenClaro (“OpenClaro,” “we,” “us,” or “our”). By engaging OpenClaro or using the Service, a business (“you” or “Client”) agrees to these Terms. If you don't agree, don't use the Service.

1. Who this is for

The Service is offered to businesses, not individual consumers. By using the Service you represent that you are authorized to act on behalf of the business you represent and to grant OpenClaro the account access described below.

2. The Service

OpenClaro provides AI-powered, done-for-you modules that standardize and operate a business's customer-facing touchpoints — currently Brand, Presence, Concierge, Growth, Reputation, and Insights, including Concierge's AI live-selling avatar that streams to a Client's connected social accounts, reads viewer comments, and highlights catalog products. Which modules are active for a given Client, and their scope, is whatever was agreed during onboarding — these Terms don't itself entitle you to any specific module.

3. Connected accounts

Some modules require the Client to authorize OpenClaro to connect to accounts the Client controls — for example, an Instagram professional account, a Google Business Profile, or a phone/calendar system. The Client is responsible for having the right to grant that access and for that account's own compliance with its platform's terms (including Meta's Platform Terms for Instagram/Facebook and Instagram's Community Guidelines), including any disclosure requirements that apply to AI-generated content. OpenClaro accesses connected accounts only to operate the modules the Client has engaged us for — see our Privacy Policyfor what we access and how it's used. A Client can revoke this access at any time from the connected platform's own settings; upon termination or revocation, we delete connected-account data and access tokens within 30 days, except where retention is required by law or for legitimate backup/security purposes.

4. Fees and the Triple Guarantee

Pricing is custom per module and business, quoted after a free consultation — there is no public flat rate. Engagements are backed by OpenClaro's Triple Guarantee: leave any time with no contract or exit fee, a monthly money-back guarantee if the Service isn't delivering, and full restoration of any website, listing, or account presence we touched back to its state before we started. Guarantee terms are as stated on our website at the time of your engagement.

5. Client responsibilities

The Client is responsible for the accuracy of the product, pricing, and catalog information it provides to us to configure a module (for example, what the live-selling agent says about a product), and for reviewing and approving any agent behavior, script, or automation before it goes live on the Client's accounts, as agreed during onboarding.

6. Acceptable use

You agree not to use the Service to:

• Violate any law, or the terms of any third-party platform we connect to (including Meta's Platform Terms and Instagram's Community Guidelines).
• Send deceptive, unauthorized, or spam communications to end customers.
• Misrepresent that content generated by an AI agent is a human, where disclosure is required by law or platform policy.
• Attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service.

7. Third-party services

The Service depends on third-party infrastructure and platforms we don't control — including Meta (Facebook/Instagram), Anthropic, Cartesia, LiveKit, and Vercel. Outages, policy changes, or access revocations by any of these providers can affect or interrupt the Service, and OpenClaro isn't responsible for their availability.

8. Intellectual property

OpenClaro retains all rights in the Service itself — its software, models, prompts, and configuration. The Client retains all rights in its own brand, product catalog, and content it provides to us. We use that content only to operate the Service for the Client.

9. Disclaimers

The Service is provided “as is.” AI-generated responses, whether spoken by the live-selling avatar or written by a Concierge agent, can be inaccurate or unexpected; we don't guarantee that every interaction will be error-free. Beyond the Triple Guarantee above, we don't guarantee any specific sales, booking, or revenue outcome.

10. Limitation of liability

To the fullest extent permitted by law, OpenClaro won't be liable for indirect, incidental, or consequential damages arising from use of the Service. Our total liability for any claim relating to the Service is limited to the amount the Client paid us in the three months before the claim arose.

11. Indemnification

Each party agrees to indemnify, defend, and hold harmless the other party from third-party claims, damages, and expenses (including reasonable attorneys' fees) arising from that party's breach of these Terms, violation of law, or infringement of a third party's rights.

12. Term and termination

Either party may end an engagement at any time, consistent with the Triple Guarantee's “leave any time” term. We may suspend or terminate the Service if a Client materially breaches these Terms, including the acceptable-use section above.

13. Dispute resolution

Before filing any claim relating to these Terms or the Service, both parties agree to attempt to resolve the dispute informally by contacting mshahriarinia [at] openclaro.com and negotiating in good faith for at least 30 days.

14. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute not resolved under the Dispute Resolution section above will be brought exclusively in the state or federal courts located in Boston, Massachusetts, and each party consents to personal jurisdiction there.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date; continued use of the Service after a change means you accept the updated Terms.

16. Contact us

Questions about these Terms can be sent to mshahriarinia [at] openclaro.com.